Tag Archives: SMM

Day 2 of SMX advanced London 2010

SMX Advanced London 2010

After my rant after day 1, day 2 followed as you would expect and on the whole I thought was much better.

I do really think that the word Advanced should not be used and the level of effort in organizing the event was a bit ‘credit crunch’ worthy. Next year will have to decide whether to attend, at least in the UK.

Day 2 was a day of social media and analytics.

The first session was titled “Proving Social Media’s Value”. The panel were from econsultancy, Freshnetworks, MSN adcenter & Bazaarvoice.

Linus from econsultancy cited some statistics, that 64% of companies can’t prove the ROI of social media, and that 65% in their survey were going to be doing more in 2010, than 2009! That is definitely my experience too. The resounding corporate favourite is Twitter, raising from 2008 of 3%, 2009 was 49% and now in 2010’s respondents want 81%. IMHO, mainly as it is easy and straightforward? There were comments on how corporates are trying to measure including just going for sales and clicks as these are standard web metrics that most can understand. But few people cite branding etc, but don’t measure brand recall like they would if they invested in a TV campaign!

The suggestion was not to measure the quantity of followers or FB friends. But you should measure the number of re-tweets, referrals and how influential these people are. You should treat the measurement more like display or offline media in terms of recall and attitude change. But the issue here is that people think SMM is like SEO is free ! Oh, how naive.

Charlie Osmonds analogy was to describe the situation the most corporates treat SMM as “a series of one night stands”, whereas “[you] should focus on long term relationships to existing customer and not new people”.

I then de-fluffed myself and moved over to the analytics track for “Bullseye! Reaching and Closing Your Ultimate Customer”. This was a session. The panel was from Google, Comscore and Facebook. Despite the title, it was not an analytics panel, it was about how to reach your potential customer.

There were some fascinating Comscore stats such as the total searches across Europe were up 27% YoY. But the standout was Spain, that is 56% up YoY. And the average number of searches per month is 122. But the UK is 144, Germany is only 101. And the American are only 108!

They also showed a map showing the volume of searches and western Europe which is so dominated by Google with 75% to 90% of all searches. And the final stat is that 28% of Europeans are already watching online videos.

Staying with the analytic theme I sat and listened to “Top Ten Customised Search Analytics Reports”. It was a pragmatic start highlighting the daily challenge of having too much data and the best thing to do is to “minimise the gap between data to knowledge”.

Things to take back to the office. Add in Pacing lines on progress reports. To check bounce rate by keywords

After recharging on caffeine, and with my attention focused at the front the session was “Social Media, Search & Reputation Management”.
The opening fact was that 98% of modern journalists go online daily. I think this was my favourite session of the day and could the potential for a future elaborated post.

Real time search is potentially a reputation management nightmare. It seems that the QDF and Caffeine updates in Google, seem to allow trending topics to appear in the 1 box and bypass the classic hard SEO work and history of that page/URL combo!

More to come on this topic in separate posts, once I can collect my thoughts and add some value. Plus, somewhere for me to keep these notes if/when I need to use them!

The final session of SMX Advanced London was “Social media: give it up”. This half inspiring and half aimed to keep your feet on the ground. Melissa Campbell on behalf of Distilled reinforced the legal aspects of social media. A similar comment to earlier really about back to basics when we learned to be marketers before we concentrated online. At last being a bit more ‘mature’ works in your favour!

Chris Bennet from 97th Floor shared some of his favourite techniques. The take-away for me is the idea of using infographics. And this could work alone side some other great material we have access to already. It is all about leveraging the assets you already have.

Overall, it was far better than day 1. But it has taken this long til posting as having to catch up with work and actually enjoy the mini-heatwave that swept through London.